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Income Security Advocacy Centre

Income Security Advocacy Centre

ISAC works to address issues of income security and poverty in Ontario

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Access to Justice

Decision-makers must look at the “whole person” in assessing ODSP eligibility

People living with mental health-related disabilities who apply to the Ontario Disability Support Program (ODSP) are often turned down. This may be because the decision-maker believes that the medical treatment they are getting isn’t comprehensive…

March 2, 2026
Access to Justice, Ontario Disability Support Program (ODSP), Social Benefits Tribunal

Community Legal Clinics Win Major Human Rights Decision at Divisional Court of Ontario in Bokhari v. Top Medical Transportation Services

Decision removes a serious access to justice hurdle for applicants alleging discrimination at the Human Rights Tribunal Toronto, ON. – The Divisional Court of Ontario has released a new decision, Bokhari v. Top Medical Transportation…

February 24, 2026
Access to Justice, Disability Justice, Human Rights, Litigation, Press Release, Workers' Rights
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ISAC Lawyers Promote Health Justice with New Book for Primary Health Care Providers

In our work on income security at ISAC, we know that unmet legal needs can harm people’s health. Unsafe working conditions can lead to illness or injury. Members of marginalized groups may face discrimination in…

February 23, 2026
Access to Justice, Disability Justice, Public Education, Social Assistance, Workers' Rights

The Black Inmate Abuse Class Action Case & Anti-Black Racism in Federal Prisons

Mr. Araya, a formerly incarcerated person, brought a case against Corrections Services Canada (CSC) in which he alleges that he was subjected to human rights violations due to his race. In a 2023 hearing, the…

February 5, 2026
Access to Justice, Human Rights, Public Education
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In the Media: “Why is the CRA still targeting pandemic aid recipients?”, Canadian Centre for Policy Alternatives

“While people across the country were preparing to ring in the new year, the Canada Revenue Agency took the time to issue a stern warning: if you erroneously received emergency pandemic benefits five years ago, you…

January 26, 2026
Access to Justice, Canada Emergency Response Benefit (CERB), Federal Benefits - General, In the Media

ISAC challenges the Human Rights Tribunal’s practice of denying oral hearings to applicants

On November 24, 2025, ISAC appeared before the Divisional Court of Ontario in Bokhari v. Top Medical Transportation Services and Human Rights Tribunal of Ontario. Together with the Clinic Resource Office and Don Valley Community…

January 14, 2026
Access to Justice, Disability Justice, Human Rights, Litigation

ISAC intervenes at the Ontario Court of Appeal in a motion deciding whether the legal test for seeking permission to appeal should be updated

On November 7, 2025, the Income Security Advocacy Centre (ISAC) intervened in coalition with other civil society organisations in Knauff v. Human Rights Tribunal of Ontario et al. at the Court of Appeal for Ontario.…

December 3, 2025
Access to Justice, Litigation
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Supporting self-represented Social Security Tribunal appellants: ISAC’s Submissions to the SST on document management

Individuals turn to the Social Security Tribunal (SST) to appeal government decisions related to their Canada Pension Plan (CPP) and Old Age Security benefits. These benefits are critical components of Canada’s social safety net. A…

August 20, 2025
Access to Justice, CPP-D, Old Age Security (OAS), Social Security Tribunal
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ISAC Submissions on Further Proposed Changes to Human Rights Tribunal Rules (April 2025)

ISAC has been actively monitoring and providing feedback to the Human Rights Tribunal of Ontario (HRTO) consultations on proposed changes to its Rules of Procedure since consultations began in November 2024. At that time, ISAC…

April 25, 2025
Access to Justice, Human Rights, Policy Advocacy

New Board of Appeal coming for first-level Employment Insurance (EI) appeals

After years of advocacy from workers’ groups, the federal government created the Employment Insurance Board of Appeal (EI BOA). The Board of Appeal will take over responsibility from the Social Security Tribunal – General Division…

April 4, 2025
Access to Justice, Employment Insurance (EI), Policy Advocacy, Public Education
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ISAC Submissions on Proposed Changes to Human Rights Tribunal Rules

The Human Rights Tribunal of Ontario (HRTO) is holding a consultation on proposed changes to its Rules of Procedure. The proposed changes would eliminate some procedural steps that can be helpful for unrepresented people trying…

November 19, 2024
Access to Justice, Human Rights

Access to Justice for Social Assistance Recipients: New Article Published in the Canadian Journal of Administrative Law and Practice

Nabila Qureshi and Anu Bakshi, ISAC Staff Lawyers, and Anna Rosenbluth from the Clinic Resource Office have published an article in the Canadian Journal of Administrative Law and Practice entitled “Yatar v. TD Insurance Meloche…

November 8, 2024
Access to Justice, Social Assistance, Supreme Court of Canada
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Income Security Advocacy Centre

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1500 – 55 University Avenue, Toronto, ON M5J 2H7
Tel: (416) 597-5820 • Toll Free: 1-866-245-4072 • Fax: (416) 597-5821

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This site contains general legal information for people in Ontario, Canada. It is not intended to be used as legal advice for a specific legal problem. ISAC is a not-for-profit, non-partisan organization. ISAC is funded by Legal Aid Ontario (LAO). The funding for this website is also provided by LAO. The views expressed in any of ISAC’s publications (including written, oral, or visual) are the views of the clinic and do not necessarily reflect those of LAO.